Twclub Privacy Policy – Your Data Is Safe With Us

This Privacy Policy describes twclub's practices for collecting, using, storing, and disclosing personal data ("we", "Platform") in connection with all services offered through the twclub.pro website and the official twclub mobile app.

This document is written with the intent of giving you ("Member", "user") a clear and transparent understanding of how your personal data is handled. twclub believes that understanding how your data is used is every individual's right, not merely a legal formality to be fulfilled.

This policy applies to all information collected when you use twclub services, including during account registration, daily platform use, communications with the support team, and any other interactions with twclub.

Twclub collects personal data through two main methods — data you provide directly and data collected automatically during your use of the platform.

Twclub only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, political views, or religious beliefs.

Personal data collected by twclub is used for the following legitimate and necessary purposes:

• Account management: Create and manage your member account, process registrations, verify identity and ensure login security
• Transaction processing: Process deposit and withdrawal transactions, settle winning payouts and manage your account's financial records
• Legal compliance: Meet KYC and AML requirements mandated by regulatory authorities, including identity verification and transaction monitoring to prevent illegal activity
• Customer service: Handle your enquiries, complaints and support requests efficiently
• Platform security: Detect and prevent fraud, account abuse and other security threats
• Product improvement: Analyze platform usage patterns in aggregate to improve the user experience and develop new features
• Marketing communications: Send promotional information and special offers — only if you have consented to receive them

Twclub does not sell your personal data to any third party for commercial purposes. However, there are limited situations where data may be shared with specific parties for legitimate purposes:

• Service providers: Technical and operational service providers that help twclub run the platform, including payment processors, cloud service providers and identity verification companies — all bound by strict confidentiality agreements
• Regulatory body & authorities: twclub will disclose data when required by law, court order, or official request from a competent authority.
• Fraud prevention: In cases of suspected fraudulent activity or financial crime, relevant information may be shared with the appropriate authorities
• Game providers: Minimum technical data required to operate games may be shared with authorised game providers for operational purposes only

In all data-sharing cases, twclub ensures that recipients maintain an equivalent level of data protection and use the data only for permitted purposes.

Twclub uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Several types of cookies are used:

• Essential Cookies: Required for core platform operations such as login session management and security controls. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as language, display settings and game choices for a more personalized experience.
• Analytics Cookies: Helps us understand how the platform is used in aggregate, enabling us to make more effective improvements.
• Performance Cookies: Monitors the platform's technical performance to identify and resolve technical issues faster.

You can control cookie settings through your web browser, though disabling certain cookies may affect platform functionality. The twclub mobile app uses equivalent technology with the same level of protection.

Twclub continuously invests in security infrastructure to protect members' personal data from unauthorized access, loss, misuse, or accidental disclosure.

While twclub takes all reasonable steps to protect your data, no system can guarantee absolute security. In the event of any security incident involving your personal data, twclub is committed to notifying you within the timeframe required by applicable law.

On your end, twclub encourages you to use a strong and unique password, enable biometric login in the twclub mobile app, and never share your login credentials with anyone.

As a twclub member, you have the following rights regarding your personal data, subject to applicable legal limitations:

To exercise any of these rights, contact the twclub support team via live chat or email. twclub will respond to your request within a reasonable timeframe and will not charge any fee for legitimate requests.

Twclub services are exclusively for individuals aged 18 and above. twclub does not knowingly collect or process personal data from minors.

If twclub finds that personal data of a minor has been collected unintentionally, the relevant account will be closed immediately and the data will be deleted within an appropriate timeframe. Parents or guardians who suspect an account has been opened in a minor's name are encouraged to contact the twclub support team promptly.

Twclub retains your personal data for as long as your account is active and for the period required thereafter to fulfil relevant legal and business obligations.

• Active account data: Retained for as long as the account remains active
• Data after account closure: Financial and identity records are retained for a minimum of 5 years after account closure to meet AML legal requirements
• Communications data: Support chat records are retained for 2 years for reference and quality audit purposes
• Technical data and logs: System access logs are retained for 12 months for security and digital forensics purposes

Once the designated retention period has lapsed, your personal data will be securely deleted or anonymized.

Twclub reserves the right to modify this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or new platform features.

Whenever the Privacy Policy is materially updated, twclub will notify members via a prominent notice on the website or by registered email at least 7 days before the changes take effect.

Continued use of the twclub platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The "Updated" date at the top of this document indicates when this latest version took effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by twclub, our team is ready to assist through the following channels:

For requests related to personal data rights (access, correction, deletion, etc.), please clearly state the type of request and provide sufficient account verification information so we can process your request securely and accurately.