Twclub Terms and Conditions – Complete Platform Usage Guide

In this Terms and Conditions document, "twclub", "we", and "Platform" refer to the company operating the twclub.pro website and all related services, including the official twclub mobile app. "Member", "you", and "user" refer to any individual who registers an account and uses twclub's services.

These terms apply to all activities conducted through the twclub platform, including but not limited to account registration, deposits and withdrawals, participation in live casino games, slot games, sports betting, and the use of any promotions or bonuses offered.

By registering an account at twclub, you confirm that you have read, understood, and agreed to be bound by all terms set out in this document, together with Privacy Policy and Responsible Gaming Policy twclub.

Twclub services are available only to individuals who meet the following eligibility criteria:

• Minimum age of 18 — You must be at least 18 years of age at the time of registration. twclub reserves the right to request proof of age at any time.
• Private individual — Account registration is for personal use only. Registering on behalf of another individual or business entity is not permitted.
• One account per individual — Each individual is only permitted to hold one active account at twclub. Registering multiple accounts may result in the closure of all associated accounts without payment of any remaining balance.
• Accurate information — All information provided during registration must be accurate, complete, and up to date. Providing false information may result in immediate account closure.

The twclub account registration process requires you to provide basic personal information, including your full name, an active Malaysia phone number, and a valid email address. All of this information is essential for account verification and account-related communications.

Twclub carries out Know Your Customer (KYC) verification as part of its Anti-Money Laundering (AML) compliance policy. You may be required to submit a valid proof of identity, proof of current residential address, and other relevant supporting documents in certain situations.

Failure to complete the KYC process within the specified timeframe may result in restrictions on account activity, including a temporary suspension of withdrawal privileges until verification is successfully completed.

Account password is your personal responsibility. twclub will never ask for your password via live chat, email, or any other communication channel. If you suspect your account has been accessed without authorisation, contact the twclub support team immediately.

Twclub accepts deposits via a variety of approved payment methods, including Malaysia online banking (FPX), bank transfers, supported e-wallets, and other methods listed in the platform's deposit section.

• Minimum deposit: RM 30 for most payment methods
• Currency: All transactions on twclub are in Malaysian Ringgit (MYR).
• Processing: Most deposits are credited to your account within minutes of successful payment confirmation
• Permitted methods: Only valid payment methods registered in your own name are accepted. Deposits from third-party accounts are not permitted.

Twclub reserves the right to reject or withhold any deposit that raises suspicion of fraudulent activity or does not comply with the platform's AML policy. In such cases, the twclub security team will contact you for further clarification.

All withdrawal requests from a twclub account are subject to the following policies and processing timelines:

• Minimum withdrawal: RM 50 per withdrawal transaction
• Processing time: Approved withdrawal requests are processed within the specified timeframe based on the selected withdrawal method.
• Identity verification: twclub reserves the right to request additional identity verification before approving a withdrawal, particularly for first-time withdrawals or withdrawals exceeding a certain limit.
• Withdrawal method: Funds may only be withdrawn to the same payment method used for the deposit, or to a verified bank account held in the member's name

Twclub reserves the right to withhold withdrawal processing if there are signs of fraudulent activity, a breach of terms, or while an investigation is ongoing. In such situations, members will be notified via email or live chat.

Twclub offers various types of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and other limited-time promotions. Each bonus has specific terms and conditions that must be followed.

Wagering requirement is the primary condition that must be met before bonus funds or winnings derived from bonuses can be withdrawn. This requirement is expressed as a multiple of the bonus amount — for example, a 20x wagering requirement on a RM 100 bonus means you must place a total of RM 2,000 in bets before a withdrawal is permitted.

• Every twclub promotion has a set validity period. Unused bonuses will expire automatically once that period ends.
• Bonuses may only be claimed once per promotion unless otherwise stated in the relevant promotion terms.
• Twclub reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonus abuse, including opening multiple accounts to claim the same bonus or using wagering strategies designed to circumvent wagering requirements, may result in bonus cancellation and account closure.

All games available on the twclub platform — including live casino games, video slots, and sports betting — operate in accordance with the rules set by their respective game providers and twclub platform policies.

Twclub uses an independently verified Random Number Generator (RNG) system for all RNG-based games to ensure that every game outcome is fully random and cannot be manipulated by any party, including the platform operator.

Game results are final. In the event of a dispute regarding game results, the outcome recorded by the twclub server shall serve as the final reference. If a technical failure occurs during a game session, twclub will resolve the issue based on available server records.

For sports betting, the odds accepted and confirmed at the time a bet is placed are final. Changes in odds after a bet is confirmed will not affect bets that have already been accepted.

The following actions are strictly prohibited on the twclub platform:

• Registering more than one account or using another person's identity to register
• Using automation software, bots, or any unauthorised technical tools to access or play on the platform
• Sharing your account with another person or allowing others to use your account
• Engaging in any form of fraud, hacking, or activities that compromise platform security
• Abusing the bonus system or colluding across multiple accounts to gain an unfair advantage
• Uploading or sending unlawful, offensive, or harmful content through any twclub communication channel

Twclub reserves the right to suspend or close a member's account at any time, with or without prior notice, under the following circumstances:

• Violation of any terms set out in this document
• Suspected fraudulent activity or money laundering
• Voluntary account closure requested by the member
• Failure to complete the KYC process within the specified timeframe
• Instructions from a regulatory body or relevant authority

If you wish to close your account voluntarily, please contact the twclub support team. Any valid funds remaining in the account will be returned to you once the verification process is complete, provided no related terms have been violated.

Twclub is fully committed to promoting healthy and responsible gambling practices. We provide a range of control tools you can use to manage your gambling activity:

• Deposit limit: Set daily, weekly, or monthly deposit limits to control your spending
• Loss limit: Set a maximum loss limit for a specified period
• Session time limit: Limit the time spent in a game session
• Self-timeout: Take a break from the platform for 24 hours, 7 days, or 30 days
• Self-exclusion: Option to fully self-exclude from the platform for an extended period

For more information about these tools and problem gambling support resources, please visit the Responsible Gaming twclub.

Twclub respects the privacy of all members and is committed to protecting your personal data in accordance with adopted data protection standards. All personal data collected during the registration process and platform use is handled in accordance with Privacy Policy twclub.

Your personal data is used solely for account management, transaction processing, legal compliance, and service improvement. twclub will not sell or disclose your personal data to third parties without your consent, except as required by law.

Twclub reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to members via their registered email or a notice displayed on the platform at least 7 days before the changes take effect.

Continued use of the twclub platform after the effective date of any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account before those changes take effect.

For any enquiries regarding these terms or the twclub platform in general, please contact our support team, available 24 hours a day, 7 days a week via live chat on this site.